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Shipping & Returns

Returns and Exchanges

Our store offers a 7-day money back guarantee on all products. If you would like to return or exchange an item, please contact us with e-mail firstly to obtain a return address and instructions for returning. We are sorry that shipping charges are not refundable. We understand that from time to time you may wish to return a product to us.

For Returns

If you want to return your items, please notify us by email firstly stating the reason and the order number for the return within 7days of receipt. Your feedback is very important to us. Any items must be sent back complete with the original jewellery package. All packages should be sent via a traceable method, such as Royal Mail signed for service. Our sale is not responsible for packages lost in transit. The refund will be reimbursed to your credit card account within 10 working days after receiving the returns. Please pay attention to that the shipping charges are non-refundable. So please contact us with all your questions and concerns before placing your order.

For Exchanges

Exchanges are only allowed for the items which are defective or damaged upon receipt or the items do not fit. Exchanges are not subject to a restocking fee. Items must be returned within 7 days of delivery and the customer is responsible for the shipping charges caused by the whole exchange process. All items can only exchange for equal price replacement, please be aware that we will issue the replacements only after your returns have been received.

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